{"id":8415,"date":"2021-04-11T15:55:02","date_gmt":"2021-04-11T15:55:02","guid":{"rendered":"https:\/\/asugoconsulting.com\/portfolio-items\/verbetering-van-klantbetrokkenheid-en-operationele-uitmuntendheid-voor-energiebedrijf\/"},"modified":"2026-10-14T14:54:24","modified_gmt":"2026-10-14T14:54:24","slug":"verbetering-van-klantbetrokkenheid-en-operationele-uitmuntendheid-voor-energiebedrijf","status":"publish","type":"avada_portfolio","link":"https:\/\/asugoconsulting.com\/nl\/portfolio-items\/verbetering-van-klantbetrokkenheid-en-operationele-uitmuntendheid-voor-energiebedrijf\/","title":{"rendered":"Verbetering van klantbetrokkenheid en operationele uitmuntendheid voor energiebedrijf"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1310.4px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:25px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:25px;--awb-margin-left-small:0px;--awb-font-size:29px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Over de Klant<\/h2><\/div><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-margin-bottom:40px;\"><p>Een belangrijke speler in de energiedistributiesector voor een grote stedelijke regio, verantwoordelijk voor het beheer van elektriciteits- en aardgasnetwerken in meerdere gemeenten. De klant richt zich op het bevorderen van de energietransitiedoelstellingen van de regio.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:25px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:25px;--awb-margin-left-small:0px;--awb-font-size:29px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Klantuitdaging<\/h2><\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-margin-bottom:40px;\"><p>De klant ondervond problemen bij het uitbreiden van hun bestaande Field Service (FS)-implementatie om de energietransitiedoelstellingen te ondersteunen. Het project vereiste de integratie van nieuwe functionaliteiten binnen een complex landschap van bestaande applicaties, terwijl gelijktijdige projecten met meerdere Salesforce-partners en verschillende tijdlijnen moesten worden geco\u00f6rdineerd.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:25px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:25px;--awb-margin-left-small:0px;--awb-font-size:29px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Geboden Oplossing<\/h2><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-margin-bottom:40px;\"><p><a href=\"https:\/\/asugoconsulting.com\/nl\/\">asUgo<\/a> automatiseerde de creatie van werkorders (WO&#8217;s) op basis van gaslekdetecties vanuit ge\u00efntegreerde applicaties. Elke WO werd vooraf ingevuld met de noodzakelijke taken en informatie, en toegewezen aan de relevante technici-teams. Technici voerden de WO&#8217;s uit via een mobiele applicatie en documenteerden de voortgang van de werkzaamheden.  <\/p>\n<ul>\n<li><strong>Urenstaatbeheer:<\/strong> Geautomatiseerde creatie van urenstaten op basis van de uitgevoerde werkzaamheden, waardoor technici deze konden inzien, aanpassen en ter goedkeuring konden indienen. Het automatische goedkeuringsproces stroomlijnde het beheer van arbeid en middelen. <\/li>\n<li><strong>Integratie en co\u00f6rdinatie:<\/strong> asUgo faciliteerde een naadloze integratie tussen meerdere applicaties, waaronder mobiele apps en SAP, wat zorgde voor een effici\u00ebnt beheer van gaslekinterventies en reparaties. Hiermee werd de missie van de klant ondersteund om de energie-infrastructuur en de servicekwaliteit te verbeteren.<\/li>\n<\/ul>\n<p>Gebruikte <a href=\"https:\/\/asugoconsulting.com\/nl\/\">asUgo<\/a>-accelerators: <a href=\"https:\/\/asugoconsulting.com\/nl\/service-accelerator\/\">Service Accelerator<\/a><\/p>\n<\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-bottom:25px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:25px;--awb-margin-left-small:0px;--awb-font-size:29px;\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;\">Ge\u00efmplementeerde Producten<\/h2><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-2 fusion-content-boxes-1 content-boxes-icon-on-side content-left\" style=\"--awb-backgroundcolor:#ffffff;--awb-body-color:var(--awb-color7);--awb-title-color:var(--awb-color7);--awb-iconcolor:#ffffff;--awb-item-margin-top:-10px;--awb-item-margin-bottom:-10px;--awb-hover-accent-color:var(--awb-color7);--awb-circle-hover-accent-color:var(--awb-color7);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:#ffffff;--awb-iconcolor:#754de3;--awb-content-padding-left:70px;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/asugoconsulting.com\/wp-content\/uploads\/2023\/12\/image22.png\" width=\"50\" height=\"50\" alt=\"\" \/><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:24px;line-height:29px;padding-left:70px;\">Service Cloud<\/h2><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:#ffffff;--awb-iconcolor:#754de3;--awb-content-padding-left:77px;\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/asugoconsulting.com\/wp-content\/uploads\/2023\/12\/image64.png\" width=\"57\" height=\"57\" alt=\"\" \/><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:24px;line-height:29px;padding-left:77px;\">Field Service <\/h2><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Curabitur arcu erat, accumsan id imperdiet et, porttitor at sem.<\/p>\n","protected":false},"author":1,"featured_media":8417,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"portfolio_category":[231],"portfolio_skills":[232,195],"portfolio_tags":[199],"class_list":["post-8415","avada_portfolio","type-avada_portfolio","status-publish","format-standard","has-post-thumbnail","hentry","portfolio_category-energie-nutsbedrijven","portfolio_skills-field-service","portfolio_skills-service-cloud","portfolio_tags-service-accelerator"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Verbetering van klantbetrokkenheid &amp; operationele uitmuntendheid | asUgo<\/title>\n<meta name=\"description\" content=\"Ontdek hoe asUgo de klantbetrokkenheid en operationele uitmuntendheid voor een energiebedrijf heeft verbeterd en de effici\u00ebntie heeft verhoogd.\" \/>\n<meta name=\"robots\" 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