THINK

BUSINESS CASE

A VALUE-DRIVEN APPROACH

At asUgo, we reconcile operational efficiency with customer centricity in a data-driven approach, also when managing customer journeys. Building on quantitative evidence, we help leaders build their business case and convince their steering committee with:

  • Business rationale  
  • Focus on the solution – its fit, complexity & operability
  • Impacted KPIs and the related scorecard
  • Key project financials
  • Risk monitoring
ARCHITECTURE

DESIGN AN ECOSYSTEM TO SUPPORT YOUR GROWTH

Planning the technology landscape, the role of the different systems, and the way they will interact, is essential when adding new technology components in your company. With the help of our Architects we will plan the replacement of your legacy systems, evaluate the most suited communication protocol, and above all, we will set the foundations that will support your current and future ambitions.

AUDIT

INDEPENDENT DIAGNOSTIC & RECOMMENDATIONS

Your organisation is using Salesforce and you want to evaluate your existing implementation? We can perform an independent audit of your platform, its configuration, the architecture and the custom developments.

Our asUgo audit methodology is based on best practices, safeguards and governor limits. Through the audit you will benefit from our diagnostic and a roadmap with prioritised recommendations.

CUSTOMER JOURNEY OPTIMISATION

BUILDING A SEAMLESS EXPERIENCE

In today’s customer-centric economy, one of the challenges is to integrate multiple channels in a seamless customer journey while offering a personalized experience. At asUgo, we map the value alignment of the individual experiences with the organizational offering. We identify touchpoints and moments of truth. We help you building coherent omnichannel experiences.

Journey mapping is used to visualize the complete experience journey from awareness to brand advocacy. With experience mapping, we detail the phases of an experience and identify opportunities at each phase.

SPRINT ZERO

CO-REFLEXION, CO-SHAPING THE PROJECT

Our Sprint Zero approach is a catalyst to gather, challenge and prioritize your business and technical requirements based on Salesforce standards and best practices. True to our value-driven methodology, your needs are challenged and prioritized, based on strategic project objectives and KPIs. The project implementation approach is covered end-to-end, from project roles up to the project timeline.