Service Accelerator

Service Accelerator

Set outstanding customer support with must-haves as well as cutting edge technology.

THINK

Service Optimization Strategy

Transform your customer service approach by developing strategies that enhance customer interactions and boost satisfaction through innovative technologies and best practices.

Loyalty Program Design

We create loyalty programs aligned with your strategic KPIs, focusing on Customer Lifetime Value (CLV) and Net Promoter Score (NPS) to enhance customer engagement.

Omnichannel Customer Service

We design tailored omnichannel customer service strategies that reflect your brand’s positioning, ensuring consistent and personalized support across all channels.

Data-Driven Customer Segmentation

We utilize data-driven customer segmentation to help you identify and engage high-value clients. This strategic approach allows your team to prioritize interactions that drive loyalty and growth.

Customer Self Service Strategies

We help you imagine your self-service strategy through customer portals, AI interactive agents and Knowledge based pages. We ensure you can support your clients even when you are off duty.

BUILD

Salesforce Service Cloud Implementation

Implement a customer service platform to empower your agents with comprehensive customer insights and AI-driven support, enhancing operational efficiency and service delivery.

Service Cloud Implementation

Equip your agents with complete customer visibility through Salesforce Service Cloud enhanced by advanced AI technologies for tailored responses and integration to CTI.

Field Service Implementation

Enhance field performance with automated appointment scheduling, agent and dispatcher management, and real-time operational visibility, keeping customers informed throughout the process.

Experience Cloud Implementation 

Empower users with self-service portals and engaging communities using Salesforce Experience Cloud, driving collaboration and seamless digital experiences.

Agentforce for Service

Leverage Agentforce to streamline service operations, providing agents with the tools they need to resolve customer issues efficiently, improve response times, and enhance overall service quality.

Data Integration for Success

Our experts centralize relevant data, empowering AI and customer success managers to deliver exceptional responses to inquiries at the right moment.

BEYOND

Advanced Services

We enhance Salesforce Service Cloud with expert governance, performance tracking, dynamic request management, and AI-driven knowledge optimization to drive efficiency and sustained growth.

Governance and Change Management

We drive seamless transitions by implementing strong governance and change management practices, ensuring team alignment and long-term project success.

Agent Activity Monitoring

Track and evaluate your Salesforce Service Cloud agent’s performance effortlessly, ensuring optimal productivity and customer satisfaction post-implementation.

Dynamic Request Management

Track customer requests, adapt categories, and refine services for evolving needs in Service Cloud.

Knowledge Base Optimization

Enhance your knowledge base with AI-driven content management, ensuring agents have quick access to relevant information.

Get in touch with us or ask for demo

Get in touch with us or ask for demo

BELGIUM
Gemeenschappenlaan 110 Avenue des Communautés
1200 Brussels

PORTUGAL
Rua Eng. Fernando Vicente Mendes, 7B
1600-800 Lisboa

CANADA
asUgo Canada Inc.
77 King Street West, 400
M5K 0A1 Toronto, Ontario

Email: welcome@asugoconsulting.com







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