A leading European parking operator with over 1,000 car parks across multiple countries, including Belgium, France, Italy, and Spain. The organization provides convenient parking solutions at city centers, airports, and train stations, catering to millions of customers annually.

The client’s reliance on local partners created a fragmented system landscape, hindering their digital transformation efforts and preventing the establishment of a unified platform. The project involved building a centralized system amidst ongoing migrations, ensuring consistent performance metrics across international markets, and complying with complex legal and data privacy regulations. Achieving these goals required close collaboration with internal legal and data protection teams to navigate regional requirements.

We unified the client’s fragmented systems into a central platform to standardize operations across regions and streamline future deployments. Scattered customer data was consolidated to create a 360° view, enabling personalized customer experiences. Disconnected communication channels, such as email, landlines, and websites, were integrated into a seamless omnichannel experience, offering customers effortless interaction through preferred channels like mobile apps and web portals. By integrating CRM, SAP, and back-office systems, we automated manual tasks, boosting efficiency and freeing up resources for growth. Additionally, we deployed an AI-powered solution to automate request categorization and assignment, enhancing response times and accuracy, further elevating customer service and operational efficiency.