About the Client
A rapidly growing payment services provider in the Benelux region, specializing in merchant acquiring and payment solutions, operating under the framework of stringent regulatory compliance and technological innovation.
Customer Challenge
The client sought to establish itself as a leading payment acquirer while addressing key challenges, including adhering to complex regulatory requirements, managing rapid growth, and integrating cloud-based solutions. They needed to deliver tailored user experiences, a seamless merchant portal, and consolidate fragmented customer data into a unified 360° view.
Solution Provided
We implemented Salesforce Customer 360 to create a unified view of merchant activities and streamline client onboarding. MuleSoft integration enabled efficient data exchanges and scalability, while Salesforce Service Cloud and Genesys CTI enhanced customer support. Salesforce CRM Analytics consolidated data for better decision-making, and a scalable architecture, including a self-service portal and low-paper solutions, optimized operations. These solutions improved efficiency, strengthened client relationships, and positioned the client for future growth.
