About the Client
A key operator in the energy distribution sector for a major metropolitan region, responsible for managing electricity and natural gas networks across multiple municipalities. The client is focused on advancing the region’s energy transition goals.
Customer Challenge
The client faced difficulties in extending their existing Field Service (FS) implementation to support energy transition objectives. The project required integrating new functionalities within a complex landscape of existing applications while coordinating concurrent projects with multiple Salesforce partners and different timelines.
Solution Provided
asUgo automated the creation of Work Orders (WOs) based on gas leakage detections from integrated applications. Each WO was prefilled with the necessary tasks and information, and assigned to the relevant technician teams. Technicians executed WOs via a mobile application, documenting work progress.
- Timesheet Management: Automated creation of timesheets based on work performed, allowing technicians to review, adjust, and submit them for approval. The automatic approval process streamlined labor and resource management.
- Integration and Coordination: asUgo facilitated seamless integration between multiple applications, including mobile apps and SAP, ensuring efficient management of gas leak interventions and repairs, thus supporting the client’s mission to improve energy infrastructure and service quality.
